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FREQUENTLY ASKED QUESTIONS

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WHAT DO YOU NEED TO KNOW ABOUT US? 

WHAT DOES A. I .V MEAN? AUSTRALIAN INDEPENDENT VENDORS. 

A. I .V NEWCASTLE / HUNTER VALLEY, IS PART OF A NETWORK OF FOOD SERVICE BUSINESSES THROUGHOUT AUSTRALIA. 

WE ARE A SMALL FAMILY OWNED AND OPERATING BUSINESS WITH OVER 20 YEARS EXPERIENCE IN THE FOOD SERVICE INDUSTRY.  HUSBAND AND WIFE OWNERS DAVID AND BELINDA SANDFORD, HAVE AN ABSOLUTE COMMITMENT TO CUSTOMER SERVICE AND STRIVE TO FULFIL ALL YOUR FOOD SERVICE NEEDS.

WHERE AND WHEN DO YOU DELIVER?

OUR TEAM DELIVERS MON - FRI

CLOSED SAT - SUN + PUBLIC HOLIDAYS

HOWEVER OUR OFFICE IS OPEN FROM 2PM SUNDAY FOR MONDAY ORDERS.

OUR AREAS AND DAYS OF DELIVERY ARE: 

MONDAY

 NEWCASTLE AREAS / MAITLAND AREAS / POKOLBIN

CENTRAL COAST

TUESDAY

NEWCASTLE AREAS / MAITLAND AREAS / RAYMOND TERRACE

PORT STEPHENS

WEDNESDAY

NEWCASTLE AREAS / MAITLAND AREAS / POKOLBIN

DUNGOG / SINGLETON / 

THURSDAY

NEWCASTLE AREAS / MAITLAND AREAS / RAYMOND TERRACE / PORT STEPHENS

FRIDAY

NEWCASTLE AREAS / MAITLAND AREAS /  POKOLBIN / DUNGOG / SINGLETON

DO YOU HAVE A PUBLIC WAREHOUSE?

NO, WE ARE A BUSINESS DIRECT DELIVERY SERVICE

COVID 19 HOME DELIVERIES

WHAT IS YOUR RETURN POLICY?

IF THERE IS ANY ISSUE WITH YOUR PRODUCT, OUR TEAM NEEDS TO BE NOTIFIED WITHIN 24HOURS OF RECEIVING THE GOODS.  UNFORTUNATELY,  WE ARE UNABLE TO RETURN PRODUCTS DUE TO CHANGE OF MIND OR IF THE PRODUCT HAS BEEN USED DUE TO HEALTH AND SAFETY REGULATIONS.  

 

DAMAGED GOODS HAVE TO BE NOTIFIED IMMEDIATELY AND RETURNED FOR FURTHER INVESTIGATION WITH THE MANUFACTURER. 

PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.

WHAT ARE YOUR TRADING TERMS?

OUR TERMS OF TRADE REQUIRES A CASH ON DELIVERY FOR INTIAL DELIVERY. ACCOUNT HOLDERS WITHIN 7 DAYS OF INVOICE ISSUE.

HOW CAN I ORDER? 

0249449172

OUR OFFICE HOURS

MODAY - THURDAY

9:30AM - 8PM

SUNDAY

2PM - 8PM

OUTSIDE THESE HOURS YOU CAN LEAVE A MESSAGE ON THE ANSWERING MACHINE OR EMAIL

newcastle@aivfoodservice.com.au

CAN I ORDER DAY OF DELIVERY? 

NO, ORDERS FOR YOUR DELIVERY AREA HAS TO BE INTO THE OFFICE BEFORE 8PM THE NIGHT BEFORE DELIVERY FOR EFFICIENCY.

WHERE CAN I GET AN ACCOUNT APPLICATION FORM?

ANY OTHER QUESTIONS, DON'T HESITATE TO GIVE US A CALL OR SEND AN EMAIL

OFFICE HOURS

MONDAY - THURSDAY

9:30AM-8PM

SUNDAY

2PM - 8PM

0249449172

© 2020 A.I.V Newcastle/Hunter Valley